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Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
I do see it was delivered on 10/21, a month ago. My suggestion for faster service is to call Toll free: 1-***-***-****, let them know the reason you are calling and ask about the status of your kindle. Amazon has great support and is generally pretty quick to resolve a problem.
Thank you!- Joe
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If you need any further assistance you can reply back at any time for my help.I'd be happy to answer any other questions you have even if not related.