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GeekGal, Electronics Support Tech
Category: E-Readers
Satisfied Customers: 1253
Experience:  MIS degree and 15+ years experience supporting electronics of all kinds
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I just bought a book on kindle and i downloaded the app but

Customer Question

I just bought a book on kindle and i downloaded the app but I can't seem to access the book
JA: What's the make/model of your device? How old is it?
Customer: mac
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i haven't tried any trouble shooting I just wanted to buy the book and read it i don't have problems downloading from the internet til now
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no except how do i get a refund. i don't want to spend alot of time trying to get a book it was actually 7.37
Submitted: 6 months ago.
Category: E-Readers
Expert:  GeekGal replied 6 months ago.

Hi there. My name is***** would be my pleasure to assist you. Shown below are instructions for returning a Kindle book:

  1. Log into
  2. Go to Manage Your Content and Devices (the content tab).
  3. From Your Content, select the Actions button next to the title you want to return, and then select Return for Refund.
  4. In the pop-up window, select Return for Refund.

If you'd like though, I'm sure that I can help you to get the book into your app quickly and easily. Are you using the Kindle app for iPad, or the Kindle app for PC?