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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35222
Experience:  Troubleshoot issues with E-readers.
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My kindle is frozen. Will not do anything, It's a paper,

Customer Question

My kindle is frozen. Will not do anything
JA: What's the make/model of your device? How old is it?
Customer: It's a paper white, about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started now. Cannot even turn page.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Kindle is totally unresponsive.
Submitted: 14 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 14 days ago.

Hi,

I'm sorry about the issue. Please press and hold the Power on / off button on your Kindle for about 30 seconds, then turn it back on and check.

- What's showing on the kindle's screen after trying the above step? Is there any power / light?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,