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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 5865
Experience:  A technician which covers all grounds including E-Readers.
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I don't know if I am contacting the right person but, if

Customer Question

I don't know if I am contacting the right person but, if not, maybe you can direct me. I have two books that are stuck downloading and cannot delete them.
JA: What's the make/model of your device? How old is it?
Customer: I don't know . It is one of the earlier generations.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one book has been stuck for around a year and the other one a few days. I really haven't tried anything cause I don't know a lot about the Kindle. I just use mine for books and nothing else.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so. Thank you.
Submitted: 17 days ago.
Category: E-Readers
Expert:  Cris replied 17 days ago.

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell me what device you have? Is it a Kindle?

Customer: replied 17 days ago.
Customer: replied 17 days ago.
These are library books. I just realized this. I can take my Kindle to the library and someone there csn clear it. I have done that before. Thanks
Expert:  Cris replied 17 days ago.

You restart your device by pressing and holding the power button/switch for 20 seconds. Then turn it back on, if the books are stuck they will they delete.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.

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