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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Can not purchase book even though wi-fi connection is on and

Customer Question

can not purchase book even though wi-fi connection is on and good. Getting error message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two days. called number someone tried to access my computer and charge me 200$ to repair. Also wanted bank and credit card info which i refused.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: E-Readers
Expert:  Jason Jones replied 12 days ago.

Hello,
I am the person that will be helping you today.

Are you having a problem connecting the Kindle Fire to the wireless signal or are you having a different problem?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 12 days ago.
Response is check internet connection and try again but internet connection is on and strong
Customer: replied 12 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 12 days ago.

Does the Kindle Fire see the signal as strong? Does it list the signal as connected?