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Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17964
Experience:  Vice President of an Electronics Repair Company
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All of my e-books have disappeared from my e-reader.

Customer Question

All of my e-books have disappeared from my e-reader. Furthermore, I have forgotten my password ***** cannot use my Fire.
JA: What's the make/model of your device? How old is it?
Customer: One is a Kindle DX and I've had it for years at least 7 or 8 and the other is a Fire and I just bought that last year.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: You've hit the button on the hear. I don't know how to troubleshoot.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Does the age of the device account for anything.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Steve G. replied 4 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Ok. On your computer go to www.amazon.com/myk and click on the blue link that says "Forgot Your Password". You will be emailed information on resetting your password ***** that you can then log in again.

Give that a try and let me know if you get stuck.

I'll be here.
Steve

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