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It verifies that kindle's display has gone bad and the only option left is to replace the display for that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.
You can also contact kindle support at
United States: 1-***-***-****
Outside the United States: 1-***-***-****
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