How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I have my own wi-fi setup, but the old kindle will not log

Customer Question

I have my own wi-fi setup, but the old kindle will not log onto it. No problem with the new kindle.
JA: What's the make/model of your device? How old is it?
Customer: where do I find that inifo?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It used to work at the library wi-fi, but now it doesn't work from eiither wifi.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Cannt think of anything
Submitted: 3 months ago.
Category: E-Readers
Expert:  GeekGal replied 3 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

Expert:  GeekGal replied 3 months ago.

There was a mandatory update last spring for all Kindles. Without that update, older Kindles will no longer connect to the internet. Fortunately, you can manually install the update by using the cable that came with your Kindle to connect to your computer. Please click the link below for detailed instructions:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710

After you have successfully installed the update, your Kindle should connect to wifi properly. Please give this a try and let me know the results.