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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have Kindle books on my Samsung Tablet and would like to

Customer Question

I have Kindle books on my Samsung Tablet and would like to transfer them to my old Kindle reader
JA: What's the make/model of your device? How old is it?
Customer: not sure where to find make/model. it is one of the first probably 8 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't been able to download books even from Amazon for quite some time. I quit trying and have just used my tablet.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so. Thanks
Submitted: 16 days ago.
Category: E-Readers
Expert:  Lorenz Vauck replied 16 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know what exact error you are receiving if you try to download e-books on your Kindle? That would be the first thing I need to know, then we will walk through this together step by step and hopefully resolve it.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 16 days ago.
OK, I was just able to download a free book
Expert:  Lorenz Vauck replied 16 days ago.

Thank you, ***** ***** the issue resolved now or do you need further help?