I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Can you please let me know what exact error you are receiving if you try to download e-books on your Kindle? That would be the first thing I need to know, then we will walk through this together step by step and hopefully resolve it.
Thanks for your patience and best regards,
Thank you, ***** ***** the issue resolved now or do you need further help?