How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13714
Experience:  E-Reader Expert
18621325
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

My kindle fire will not charge since yesterday. Not sure,

Customer Question

My kindle fire will not charge since yesterday.
JA: What's the make/model of your device? How old is it?
Customer: Not sure, will check.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's a HDX. Got it in January 2014.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: It's been since yesterday that it won't charge. I've tried different cables, but didn't work. Tried pushing and holding power button, didn't work, unless didn't hold for long enough??
Submitted: 14 days ago.
Category: E-Readers
Expert:  info tech replied 14 days ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top ofthe page) thanks again

Regards

Anthony