Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. It sounds as though you may need to reset your Amazon password. Let's test by clicking the link below ( on your computer):
Please enter the email address and password ***** with your Amazon account. Let me know if you're able to login or not, please.