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E-Rusty
E-Rusty, Technician
Category: E-Readers
Satisfied Customers: 5523
Experience:  E-Reader expert. Let me help you with your device.
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Sorry will callback later - bye, Are you there dan? My

Customer Question

sorry will callback later - bye
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Are you there dan?
JA: No. I'm the ereader specialist's Assistant.
Customer: My kindle opens and begins to load then stops with about 5% left to load. The error msg says th eapplication could not be started
JA: What's the make/model of your device? How old is it?
Customer: an amazon kindle. it about 3-4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Thsi particular problem has been gooing on for about 2 months. However just before this, Icould not down load books from my library via Amazon. Everything appeared to be ok from Amazon's point of view - said the book had beed downloaded. I never received it.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I could not find anything on the clous either.
Submitted: 16 days ago.
Category: E-Readers
Expert:  E-Rusty replied 15 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  E-Rusty replied 15 days ago.

Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.