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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Split screen top half has some script, age about three

Customer Question

split screen top half has some script
JA: What's the make/model of your device? How old is it?
Customer: age about three years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: trouble for a week tried holding down switch for periods os
JA: Anything else you want the ereader expert to know before I connect you?
Customer: f
Submitted: 19 days ago.
Category: E-Readers
Expert:  Randy Boman replied 19 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your ereader will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Please let me know the results.

You can reply to me here by typing in the box below please.

Expert:  Randy Boman replied 13 days ago.

Did that work for you?

Expert:  Randy Boman replied 13 days ago.

Please let me know how if you need more information.

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