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Ask Cris Your Own Question

Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 5877
Experience:  A technician which covers all grounds including E-Readers.
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My kindle will not take charge, molel no. 1c960a-1013 maybe

Customer Question

my kindle will not take charge
JA: What's the make/model of your device? How old is it?
Customer: molel no. 1c960a-1013 maybe from 2011
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has not been used for about 2 years but was working at that time
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I just added this kindle to my account yesterday because my paper white locked up
Submitted: 22 days ago.
Category: E-Readers
Expert:  Cris replied 22 days ago.

Hi,

Thanks for contacting JustAnswer.com I am Cris.

Please try to force start your Kindle by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.

Expert:  Cris replied 22 days ago.

I wanted to follow up and see how did my solution for you? Let me know when you have a chance.