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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35271
Experience:  Troubleshoot issues with E-readers.
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My kindle froze this afternoon. Just sropped in the middle

Customer Question

My kindle froze this afternoon. Just sropped in the middle of reading something. I can't turn it off manually, switch screens and thime
JA: What's the make/model of your device? How old is it?
Customer: My kindle just stopped working this afternoon. I can't turn it off or switch screens. The time is,and has been frozen at 3:42 pm. It is now 6:54 pm.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for about 3 hours. I haven'ttried any troublshooting since z
JA: Anything else you want the ereader expert to know before I connect you?
Customer: since i just logged on
Submitted: 22 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 22 days ago.

Hi,

I'm sorry about the issue. Can you please try this: Press and hold (or slide and hold) the Power on / off button / switch on your Kindle for about 45 seconds, then turn it back on and check.

- Does the kindle turn off when trying the above steps?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 22 days ago.

Have you gotten a chance to try my step above yet?

How old is your kindle?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,