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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36472
Experience:  Troubleshoot issues with E-readers.
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My Kindle Fire has completely stopped. It does not work

Customer Question

My Kindle Fire has completely stopped. It does not work plugged in or with battery. I received it as a gift Dec. 2015 and have had no problem until now. What happened?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire purchased December, 2015; Type: Fire 7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The problem started yesterday. I have not tried any troubleshooting
JA: Anything else you want the ereader expert to know before I connect you?
Customer: That's all. Thanks
Submitted: 4 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Can you please press and hold the power on / off button on your Kindle Fire for about 30 seconds, then turn it back on and check.

- Is there any power / light? Is there anything on the screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 4 months ago.

- Have you gotten a chance to try my suggestion above yet?

- Can you also connect the kindle to a computer, if you have, to see if it can charge?

- If there is still any issue, don't worry, you can get warranty repair / replacement from Amazon at the Amazon website below:

https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true

- Do you also have a computer or tablet or smartphone? If yes, and if you have not known yet, if you'd like to, I can also show you how to read your kindle books on your computer, tablet, and/or smartphone.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

How are you? It's been about 10 days. Do you still need help with the kindle issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,