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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 5859
Experience:  A technician which covers all grounds including E-Readers.
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My e-reader has been registered for several years but now it

Customer Question

my e-reader has been registered for several years but now it is not . I deregistered it and now I cannot reregister
JA: What's the make/model of your device? How old is it?
Customer: Kindle paperwhite about 2 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been waiting for the new David Weber book and ordered it a week ago and now i cant get it
JA: Anything else you want the ereader expert to know before I connect you?
Customer: When I try to register I get a message there is a problem with my password. Ihave tried several times
Submitted: 18 days ago.
Category: E-Readers
Expert:  Cris replied 18 days ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. What happens when you try to register your device? Do you receive any message?

Customer: replied 18 days ago.
THE MESSAGE IS THAT THERE IS AN ISSUE WITH MY LOG-IN AD TO RE-TRY
Expert:  Cris replied 18 days ago.

OK, try doing a power reset of your device. Press and hold the power button for 20 seconds or until the device shuts off. Then turn it back on and wait for it to boot back up. Try to register your device now.

Let me know the outcome or if you have any further questions. If the solution works please take the time to rate my service and submit at the top.

Expert:  Cris replied 18 days ago.

Wanted to see if you had any luck with my solution?