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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I don't know what ( if there is) the parental Control

Customer Question

I don't know what ( if there is) the parental Control Password *****
JA: What's the make/model of your device? How old is it?
Customer: I'll need help with that. It was a gift about 2 years ago...I'm quite a bit older than this 'new' stuff. My daughter gave it to me but we neither one remember setting up any control PW.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just the last couple days, I see the Facebook Messenger app is available but unable to download it w/o the PS.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: That is my issue just now ;-)
Submitted: 22 days ago.
Category: E-Readers
Expert:  Lorenz Vauck replied 22 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know what your operating system is, is it Windows? If you are unsure, please go to http://whatsmyos.com/ and tell me what it displays to you there.

Thanks for your patience and best regards,

Lorenz Vauck