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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31130
Experience:  Avid repairer and trouble shooter of E-Readers
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No longer able to get email, kindle fire, since oct. 12, no

Customer Question

no longer able to get email
JA: What's the make/model of your device? How old is it?
Customer: kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since oct. 12
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: E-Readers
Expert:  Richard replied 18 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and receive emails.

Let me know the results please

Thank you