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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a kindle cant get parental off, fire couple years old

Customer Question

i have a kindle cant get parental off
JA: What's the make/model of your device? How old is it?
Customer: fire couple years old not remmber my pasword
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 5 days cant order things to play my games
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

To reset your Parental Controls password:

  1. Enter an incorrect password ***** times.
  2. Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window.
  3. Enter your Amazon account password (this is the password ***** used to register your device, and to sign in to Amazon).
  4. Enter your new Parental Controls password.
Expert:  Randy Boman replied 6 months ago.

did that work for you?

Customer: replied 6 months ago.
no dony know my pasword for amazon
Customer: replied 6 months ago.
dont want the parantal controls no children this house just me iam 75 years old mad a mistake please get it off
Expert:  Randy Boman replied 6 months ago.

You can go onto your amazon account at Amazon.com and select "manage your device" and then select deregister for that Kindle. That resets the parental control password. Go to the device and hit resync. When thats done go into the settings gear, my account, and register it using your amazon account info. It will be as before, nothing lost.