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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31124
Experience:  Avid repairer and trouble shooter of E-Readers
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I CANNOT GET MY HISTORY TO DELETE..MORE TIMES THAN ARE

Customer Question

I CANNOT GET MY HISTORY TO DELETE..MORE TIMES THAN ARE FUNNY...HISTORY JUDT REAPPEARS...WHAT??
JA: What's the make/model of your device? How old is it?
Customer: kindle fire...about four years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a month....all the election stuff, too, just won't go away...
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Silk freezes too often...right now, I get messages saying Facebook has stopped, Messenger has stopped, etc...
Submitted: 18 days ago.
Category: E-Readers
Customer: replied 18 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 18 days ago.
IT'S LATE HERE IN TEXAS. WE ARE TURNING IN AND I WILL HOPE FOR AN ANSWER TOMORROW. BTW, I'VE TRIED THE REBOOTING ALREADY...NO CHANGE... STILL HAVE HISTORY, ELECTION NEWS, HILLARY'S CONCESSION,CETC....IT DOES NOT SHOW NEW HISTORY AT ALL....???
Customer: replied 18 days ago.
BTW, THIS STARTED NOV 9, 2016
Customer: replied 18 days ago.
history goes back to October 30
Expert:  Richard replied 17 days ago.

Hi there and welcome

Can you go to settings, applications, press on Silk and press Clear Data

this should then remove it

Let me know the results please

Customer: replied 17 days ago.
no, it didn't work............
I am at(###) ###-####for a bit..........please call.......
Expert:  Richard replied 17 days ago.

your payment for the call failed sorry so I am not able to call.

Where you able to complete my instructions?

Customer: replied 17 days ago.
NEVER MIND...I WILL JUST GO CALL THE GEEK SQUAD
Expert:  Richard replied 17 days ago.

ok... though why not just reply to me?