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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am having trouble accessing my account. Trouble with my

Customer Question

I am having trouble accessing my account. Trouble with my password. How do I reset?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fires, I think. Quite a few years old. As am I.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started. You are my first help.
JA: Thank you.
Customer: Can you help me?
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Not really.
Submitted: 17 days ago.
Category: E-Readers
Expert:  Isaac Franklin replied 17 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 17 days ago.

Did you reset your password *****?

When is the last time you could log in with the password?

More times than not, if you cannot remember the pin, it may have to be reset.

Are you able to log into the kindle and not your account once in, or to the kindle at all?