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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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The e-reader would open to a black and looking inda like a

Customer Question

the e-reader would open to a black and white looking inda like a newspaper. now it has a message about usb drive.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: i believe it to be a whitepaper. it is about 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: no troubleshooting - could not open the kindle to do anything.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: i know no more information.
Submitted: 20 days ago.
Category: E-Readers
Expert:  Nathan replied 20 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 20 days ago.

Do you have it plugged into anything currently?