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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I can't connect to Wi-Fi network ATT9j2B4S3 which is my

Customer Question

I can't connect to Wi-Fi network ATT9j2B4S3 which is my Wi-Fi network. I entered the password ***** is on the router. No luck.
JA: What's the make/model of your device? How old is it?
Customer: My Kindle or router? The Kindle is 2 or 3 years old, has a date of 2012. There are two numbers on the box: B006ZZELIXM and SKU(###) ###-####JA: How long has this been going on? What troubleshooting have you tried?
Customer: I changed to a Wi-Fi network in Sept of 2014. I have not tried to use the Kindle until the last two weeks.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I am not good at computers and technical language.
Submitted: 20 days ago.
Category: E-Readers
Expert:  Jason Jones replied 20 days ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Expert:  Jason Jones replied 20 days ago.

May I ask for the brand and model name of your wireless router or your wireless modem?