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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Can't open anything on my Kindle--airplane mode is off and I

Customer Question

Hi--can't open anything on my Kindle--airplane mode is off and I am connected to my network. I tried restarting it.
JA: What's the make/model of your device? How old is it?
Customer: I don't remember what model it is. I think it is 4 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened this morning. I shut it off and restarted it.I am connected to the network.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: E-Readers
Expert:  Richard replied 22 days ago.

Hi there and welcome

What exactly happens when you try to open something on the Kindle?

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