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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle does not accept my password and won't connect to

Customer Question

My kindle does not accept my password ***** won't connect to our network..I can't figure out how to reset the password ***** seems to be the problem
JA: What's the make/model of your device? How old is it?
Customer: I bought it this summer. Cant remember the model name. Sorry. it is not fancy. It is only a reader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A long time. I have not tried anything till now.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: can't think of anything. I am not very computer etc savvy....
Submitted: 20 days ago.
Category: E-Readers
Expert:  Randy Boman replied 20 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This sounds like you are entering the v working wifi network password. I can help you find the correct password.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.