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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13744
Experience:  E-Reader Expert
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My reader has just frozen at the opening page - I have

Customer Question

my reader has just frozen at the opening page - I have charged it up but doesn't make any difference - it just wont work
JA: What's the make/model of your device? How old is it?
Customer: its about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started yesterday - how can I troubleshoot when it just wont open
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: E-Readers
Expert:  info tech replied 25 days ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

Expert:  info tech replied 24 days ago.

Do you need any more help with this please?

Anthony

Expert:  info tech replied 24 days ago.

Please understand this format of questions and answers is a good faith one the good faith comes from yourself when you get a satisfactoryanswer, that good faith is actioned when you rate the answer positively with the rating bar of stars at the top of the page 3 to 5 stars thank you, ***** ***** the question does not close and remains open for 30 days thanks again.Rating me positively will allow the site to release credit to me thank you

Anthony