How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I purchased a book yesterday" Will Robie Novel 4" i have

Customer Question

I purchased a book yesterday " Will Robie Novel 4 " i have been charged for it but due to a download problem i have not received the book and when i go back into Kindle shop they tell me that i have purchased the book.
JA: What's the make/model of your device? How old is it?
Customer: Not sure but i was in a room that WiFi cut out on me' i have had the kindle for 2 years. Model D01200.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time as i say i bought the book when my kindle was out of WiFi connection. Can you confirm that the book has been purcharesed and then send it thru to my kindle. regards Jo
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No but just let him know that i love my Kindle.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Hi there and welcome

To check, are you saying the Kindle is not able to connect to your wifi network?