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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31122
Experience:  Avid repairer and trouble shooter of E-Readers
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Have downloaded books but Kindle won't pick any of them

Customer Question

Have downloaded books but Kindle won't pick any of them up....
JA: What's the make/model of your device? How old is it?
Customer: about 6 yrs old...Reg Kindle
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started about a week ago. Tried resetting and went through all steps on books site. My archive is empty.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: My list is full w/10 books or more but only 2 showing on Kindle. I've added new books, but they won't download onto Kindle.
Submitted: 20 days ago.
Category: E-Readers
Expert:  Richard replied 19 days ago.

Hi there and welcome

First as a test, if you click on my link below and sign into your Amazon account, can you see the missing books there?

https://read.amazon.com/

Please let me know

Customer: replied 18 days ago.
when I go to Library
Customer: replied 18 days ago.
No thank you. I don't have money to do this.
Expert:  Richard replied 17 days ago.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and download the books.

Let me know the results please

Thank you