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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
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LOST PASSWORD FOR WI FI CONNECT, BRAND NEW KINDLE PAPER

Customer Question

LOST PASSWORD ***** WI FI CONNECT
JA: What's the make/model of your device? How old is it?
Customer: BRAND NEW KINDLE PAPER WHITE CE0700
JA: How long has this been going on? What troubleshooting have you tried?
Customer: FIRST USE
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I HAVE HAD THREE PREVIUOS KINDLES ( AT LEAST 2) CAN I GET ALL THE PREVIUOS BOOKS PURCHAED TRANSFERRED TO THIS NEW ONE
Submitted: 26 days ago.
Category: E-Readers
Expert:  Josh replied 26 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 26 days ago.

Just to confirm -- You need help finding your Wi-Fi password. Is that correct?

Customer: replied 26 days ago.
Expert:  Josh replied 26 days ago.

What is the make/model of your router?

Or if you have a Windows 7 laptop that is connected to Wi-Fi that would be easier.

Customer: replied 26 days ago.
also I have had previous kindle can you transfer my previous book purches to this new one
Expert:  Josh replied 26 days ago.

The previous purchases will automatically download when we connect this Kindle to Wi-Fi and register it.

What is the make/model of your router?

Or if you have a Windows 7 laptop that is connected to Wi-Fi that would be easier.

Customer: replied 26 days ago.
router is technicolor tg797nv3
Expert:  Josh replied 26 days ago.

Open a browser and type 10.0.0.138 and press enter

You should be prompt to a login page

The username is: admin and the password *****: password

Click on Home Network then Interfaces

Under Security Mode, you will see preshared Key -- That is your Wi-Fi password

Please try using that on your Kindle and let me know the result

Expert:  Josh replied 25 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.