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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 17539
Experience:  E-reader expert
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My kindle fire will not charge, I do not have the paper work

Customer Question

My kindle fire will not charge
JA: What's the make/model of your device? How old is it?
Customer: I do not have the paper work with me. It's probable 2-3 yrs.old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I didn't use it for a few months so it set unused
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Hold on please
Submitted: 5 months ago.
Category: E-Readers
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Please allow another 15 minutes for a charge.

If that does not work then please let me know when you purchased the Kindle

If the issue is resolved, if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.