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Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Please allow another 15 minutes for a charge.If that does not work then please let me know when you purchased the Kindle
If the issue is resolved, if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.