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It is very likely that the Kindle is registered to the wrong Amazon account which would explain why the books are not appearing for you. One of the easiest ways to sort this issue out is through phone support with Kindle support. Please call 1-***-***-**** and let them know that your Kindle is registered to the wrong Amazon account.
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I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.