How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16031
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

I changed wifi settings and have a new password. kindle

Customer Question

I changed wifi settings and have a new password. kindle recognizes the wifi but won't connect because the password ***** ***** I know the password ***** can't find a place to enter it. can you help?
JA: What's the make/model of your device? How old is it?
Customer: kindle fire hd. don't know its age. how can I find out
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just since I got a new wifi address a week ago. all my other devices let me put in a password ***** I can't find a way to do this on my kindle
JA: Anything else you want the ereader expert to know before I connect you?
Customer: that is about it
Submitted: 21 days ago.
Category: E-Readers
Expert:  Josh replied 21 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 21 days ago.

Swipe down from the top and click on Wireless

Under Wi-Fi, you will see your Wi-Fi network listed.

Press your finger down on the Wi-Fi name and you should see an option for FORGET or FORGET NETWORK -- Select that option and your old password ***** ***** removed.

Tap on your Wi-Fi network again and it will prompt you to enter your password.

If you have any questions or issues, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.