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Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 15769
Experience:  Over 16 years experience installing and repairing electronics.
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THE KINDLE FROZE TONIGHT. iT IS CHARGED AND WENT TO SCREEN

Customer Question

THE KINDLE FROZE TONIGHT. iT IS CHARGED AND WENT TO SCREEN WITH TREE kINDLE AND A BAR THAT IS PROBABLY 20% OF THE BAR SPACE. HELP I HAVE HAD SEVERAL PROBLEMS RECENTLY AND WONDER HOW LONG THEY LAST.
JA: What's the make/model of your device? How old is it?
Customer: i HAVE THE KEYBOARD VERSION AND I've HAD IT 5 YEARS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i'V BEEN ABLE TO FINALLY GET IT ON BEFORE BUT TONIGHT IT ISN'T BUDGING.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: nO, i JUST WNT TO TO OPEN SO i CAN READ MYSELF TO SLEEP TONIGHT
Submitted: 25 days ago.
Category: E-Readers
Expert:  Pete replied 25 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 25 days ago.

Try pressing and holding the power button for 20 seconds to shut the Kindle down.

Wait a minute, then try turning it on again.

Let me know if that works for you?

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