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I'm sorry about the issue. What's the model of your new internet modem / router device?
When you go to the menu / Wi-Fi / wireless setting on the kindle, what happens when you select / connect to your new modem's wi-fi / wireless network name? Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Please press and hold the Power on / off button on your Kindle for about 30 seconds, then turn it back on.
- Then go to the menu, then go to the Wi-Fi / Wireless option on the kindle, then select / connect to your wireless network name. Does it ask for password? Is there any error or message?
You're welcome. Great. Was it Wi-Fi / wireless password *****? But I'm glad you got it working now.
Do you have any other electronics or computer question / issue I can help with today?
Thank you for the update.