Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
First look at your wifi settings in your settings menu. Even though the wifi is turned on, you may not be connected to your wireless network. Please make sure you are connected to your network, and tell me what you find.
Hi, sorry for the delay, I've been without a computer for a couple of days. The other thing to do, since your wifi is turned on, is restart your router. Disconnect it from power for about 30 seconds. This will allow the network to reset.