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Josh, Technician
Category: E-Readers
Satisfied Customers: 16043
Experience:  E-reader expert
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I hope you can. It seems I CANNOT change from my "expired"

Customer Question

I hope you can. It seems I CANNOT change from my "expired" VISA to my effective one.
JA: What's the make/model of your device? How old is it?
Customer: I'd guess 3 years at most Paperwhite
JA: How long has this been going on? What troubleshooting have you tried?
Customer: name it!!!!!!!!!!!! Even took it in to experts they said they simply cannot pair them noone knows why. This has been going on for 5 months or so.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so.
Submitted: 23 days ago.
Category: E-Readers
Expert:  Josh replied 23 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 23 days ago.

To change the card on file, you will need to do so from a computer. Please try this:

Click here:

Sign into your account if prompted

From Settings, select Edit Payment Method below Digital Payment Settings.

Select the desired credit card information, or add a new card, and then click Continue.

Enter the desired billing address, and then click Continue. You will be taken back to the Digital Payment Settings page where you can view your edited 1-Click payment method.

Restart your Kindle and try again.

Please let me know if the steps above did not fix your issue otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 22 days ago.

I am checking back up on your about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.