My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This sounds like the books are archived.
Log in to your Amazon account.
Go to "Your Account" and click "Manage Your Kindle."
Click "Actions" next to the titles you wish to recover and select "Deliver to My." Alternatively, select "Download & Transfer Via USB."
Select your Kindle from the drop-down menu and click "Deliver." The book will automatically download to your Kindle the next time it connects to the Internet. If you chose to use the USB option, select your Kindle and click "Download." You'll then have the option to save the file, which you can directly transfer to the Kindle when its connected via the USB to your Mac.
Are you signed in on the same amazon account as you were when you first set up the kindle?
try dergistering the kindle and then register it again.
From your device:
If you have not deleted them from the kindle account they should still be in the cloud. Make sure you have the correct email on your kindle account account. Try signing out then back in on your computer.
Hi there. My name is*****'m sorry that you're having this trouble. I will do my best to help you.
Please login to your account at Amazon.com. Select YOUR ACCOUNT. From the drop down menu that appears, please select MANAGE YOUR DEVICES AND CONTENT. On the page that appears next, you will see a CONTENT Tab and a DEVICES Tab. On the CONTENT tab you will see all of your Kindle book purchases. You can sort them by title, author or purchase date. Please give this a try and let me know if you see your previous book purchases.
Next, click on the DEVICES tab and let me know the model number that you see there and/or the serial number.
A new expert here --
It sounds like your Kindle is not properly registered to your Amazon account anymore even though it might appear to. In this case, I would suggest that you call 1-***-***-**** and see if the Kindle is registered properly to your account. Please let them know that your books are not going to your Kindle anymore as well.
If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Okay, thank you.