How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9264
Experience:  E-Reader Technician
62741268
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

Unable to put back Wi-Fi back, it was a gift. I do not have

Customer Question

unable to put back Wi-Fi back
JA: What's the make/model of your device? How old is it?
Customer: it was a gift. I do not have the book with it. where do i find info
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since july 2016. tried very little.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: E-Readers
Expert:  Randy Boman replied 25 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. Does the name of your home wifi network appear in the list of available networks on the readers wifi set up screen?

You can reply to me here by typing in the box below please.

Customer: replied 25 days ago.
personal Wi-Fi under name ayman marked connected but not operative
Expert:  Randy Boman replied 25 days ago.

Try these steps please>

On your Kindle>

  • Select Wi-Fi from the menu.
  • Ensure Wireless Networking switch is in the on position.
  • A list of networks will appear. You may have to wait a moment as your Kindle
  • detects networks in range. If your network doesn't appear tap the tick box next to
  • Wireless Networking off and on to refresh the list.
  • Tap the name of your home wifi network. On the screen prompting you to enter a password, select Forget.
  • Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
Expert:  Randy Boman replied 25 days ago.

Did that work for you?

Related E-Readers Questions