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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cannot connect the kindle with my enternet, how can I tell

Customer Question

I cannot connect the kindle with my enternet
JA: What's the make/model of your device? How old is it?
Customer: how can I tell what year and model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just recently I had to change my password ***** Amazon would that have any thing to do with connectionh
JA: Anything else you want the ereader expert to know before I connect you?
Customer: not that know of at this time.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.