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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9561
Experience:  E-Reader Technician
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Cant rmember my password for my kindel, kindel not sure

Customer Question

cant rmember my password ***** my kindel
JA: What's the make/model of your device? How old is it?
Customer: kindel not sure about model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1 month
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.
To unlock and reset your Kindle, Paperwhite or Fire:1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.2. On a regular Kindle, Kindle Touch or Paperwhite, reset your Kindle by entering “111222777″ as the parental controls / screen lock password.Now the device is unlocked, but it’s also been cleared of all the content you’ve downloaded to it and it’s been totally disconnected from your Amazon account, so you’ll need to go through the set-up screens to re-register it and then re-download whatever content you’d like to have on it again.- For kindle keyboard> Type resetmykindle into the passcode field.
- Press the Enter key (below the Del key).Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.Thank you very much!
Expert:  Randy Boman replied 6 months ago.

did that work?