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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31285
Experience:  Avid repairer and trouble shooter of E-Readers
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I just ordered the new Reacher novel and my card was

Customer Question

I just ordered the new Jack Reacher novel and my card was declined so I switched cards to another card already on file with you and the order went thru but I have not received it.
JA: What's the make/model of your device? How old is it?
Customer: It is 1 year old and worked fine 1 month ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: no trouble shooting the order is 10 minutes old
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: E-Readers
Expert:  Richard replied 28 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and tell me if you have now received it.

Let me know the results please

Thank you

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