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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
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My Kindle batter died. I placed it on the charger but it is

Customer Question

My Kindle batter died. I placed it on the charger but it is not charging.
JA: What's the make/model of your device? How old is it?
Customer: It's a few years old. Three I think.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started today
JA: Anything else you want the ereader expert to know before I connect you?
Customer: How do I tell what model it is?
Submitted: 29 days ago.
Category: E-Readers
Expert:  Josh replied 29 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 29 days ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Please allow 20 minutes for a charge.

If that does not work then please let me know when you purchased the Kindle