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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a new router and the password has a % in it but my

Customer Question

I have a new router and the password ***** a % in it but my device does not have it so it will not take my password
JA: What's the make/model of your device? How old is it?
Customer: kindle paperwhite not sure how old maybe 4 5 years?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: have not used it in awhile just purchased a book and can't connect it keeps asking for password
JA: Anything else you want the ereader expert to know before I connect you?
Customer: can't think of anything else
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What's the model of your new router?

Do you mean you do not see any special character on the kindle?

Do you mean you are not able to change the password ***** the new router?

Do you also have a Windows or Mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

Besides the kindle, do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,