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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36577
Experience:  Troubleshoot issues with E-readers.
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My kindle is frozen. How so I tghis or u[grade? ?? How do I

Customer Question

My kindle is frozen. How so I dix tghis or u[grade?
JA: What's the make/model of your device? How old is it?
Customer: ?? How do I find out?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just froze two days ago. I put it on charge, but nothing has happened.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: My son gave the Kindle to me about three years ago
Submitted: 5 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- Is there any power / light? Is the kindle charged?

- After trying the above step, does the kindle's screen change? Is there anything on the kindle's screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,