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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16047
Experience:  E-reader expert
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I have purchased a book and can't get it on my reader, kndle

Customer Question

I have purchased a book and can't get it on my reader
JA: What's the make/model of your device? How old is it?
Customer: kndle book 6 inch purchased in 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am not computer literate but have tried everything on the kindle . the book is in my library but cant get it
JA: Anything else you want the ereader expert to know before I connect you?
Customer: the name of the book is Jack reacher night school
Submitted: 28 days ago.
Category: E-Readers
Expert:  Josh replied 28 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 28 days ago.

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 28 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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