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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14398
Experience:  E-Reader Expert
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MY KINDLE WONT HOLD A CHARGE. as as it is plugged in it

Customer Question

MY KINDLE WONT HOLD A CHARGE. as long as it is plugged in it works fine. can it be fixed?
JA: What's the make/model of your device? How old is it?
Customer: How do i know? it is probably 2-3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has been going on for a month or more. i have tried several times to restart etc.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Nope just want to know if it is fixable.
Submitted: 6 months ago.
Category: E-Readers
Expert:  info tech replied 6 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

Expert:  info tech replied 6 months ago.

Do you need more help with this please?

Anthony

Customer: replied 6 months ago.
ok... i have held button down for 40 sec. with and without the charger 4 times. it has helped, but has not fixed the issue. the battery sign on the top right shows i have 3/4 of a battery life left, but it will just turn off.
Expert:  info tech replied 6 months ago.

OK a few easy things >>>have you tried charging at a different power-socket?believe it or not we have much ado about this as some power-sockets do not work correctly with chargers

Secondly have you tried charging via a laptop?if so does the kindle behave the same way?

Anthony

Customer: replied 6 months ago.
I'll trying charging with laptop. Have charged in different sockets and different chargers. Thx.
Expert:  info tech replied 6 months ago.

OK these are just checks to eliminate things like the charger, if you have tried a different charger let me know

Expert:  info tech replied 6 months ago.

If you are happy so far with my help could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page please?thank you, ***** ***** need more help let me know

Anthony