Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again
Do you need more help with this please?
OK a few easy things >>>have you tried charging at a different power-socket?believe it or not we have much ado about this as some power-sockets do not work correctly with chargers
Secondly have you tried charging via a laptop?if so does the kindle behave the same way?
OK these are just checks to eliminate things like the charger, if you have tried a different charger let me know
If you are happy so far with my help could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page please?thank you, ***** ***** need more help let me know