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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle stopped working. Is it possible to transfer the

Customer Question

my kindle stopped working. Is it possible to transfer the content to Robert's Kindle?
JA: What's the make/model of your device? How old is it?
Customer: It's an original, maybe 10 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Everything I could think would work including plugging in to my computer. I think it has run out of gas.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Just if I can down load my existing inventory to Robert's kindle 2
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Have you tried to press and hold (or slide and hold) the power on / off button / switch on the problematic kindle for about 45 seconds, then turn it back on and check?

- Is there any power / light? Is there anything on the kindle's screen?

- Is there currently any book on the working kindle 2?

- Is the working kindle registered to the same or different Amazon account (email address) as with the problematic kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 6 months ago.

On the working kindle, can you go to the Menu -> Settings -> Registration (or Account), and see what the email address, if any, is showing there?

- Can you sign in your Amazon account at the website below, and see if your books are there?

https://www.amazon.com/manageyourkindle

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,