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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31216
Experience:  Avid repairer and trouble shooter of E-Readers
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My Kindle wont start, the battery is charged, I don't have

Customer Question

Hi, my Kindle wont start, the battery is charged
JA: What's the make/model of your device? How old is it?
Customer: I don't have the model with me; its only 3 months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It happened yesterday- tried starting it with the charger plugged in and out.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no thank you
Submitted: 28 days ago.
Category: E-Readers
Expert:  Richard replied 28 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you