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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I got a new computer and am trying to transfer my Kindle

Customer Question

hi I got a new computer and am trying to transfer my Kindle fire to this laptop. HELP.
JA: What's the make/model of your device? How old is it?
Customer: Lenovo, said it was brand new, but no box.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just bought it Saturday and I have been trying today but got Googgle instead. NO HELP from them.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Yes I have a bunch of games on my kindle that I cannot transfer either.
Submitted: 29 days ago.
Category: E-Readers
Expert:  Steve G. replied 29 days ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

What are you trying to transfer to your laptop? Games? Books? What exactly?

Let me know.

Steve

Customer: replied 29 days ago.
I switched from an ACER to a Lenovo laptop and can't get any of my games or my Kindle Fire to go from the Acer to the Lenovo. What do I do.?
Customer: replied 29 days ago.
games and my Kindle fire.
Customer: replied 29 days ago.
Are u still there ?
Customer: replied 29 days ago.
Hello, ARE YOU STILL THERE ?????
Expert:  Steve G. replied 28 days ago.

Hello and good morning to you. I am sorry but I logged off last night around 10:30PM Eastern.

I'm confused here. Prior to you getting the Lenovo, were your Kindle Fire games also on your Acer laptop?

Let me know.

Customer: replied 28 days ago.
no, but my books were. Also I have A subscription to a game service called Gamehouse. I can't get this either.
Expert:  Steve G. replied 28 days ago.

Ok. So to read the books on a laptop you have to download the Kindle app onto the laptop.

Have you done that?

Customer: replied 27 days ago.
I had to wait to long for your help. I am very impatient. My son fixed it.. Please have all my money refunded. Thank you.